Software platform offer that enable customers to integrate real time voice/video communications and… Created by Cisco Integrated Real-time Communications & CollaborationCisco® Remote Expert Mobile is an software platform and solutions offer that enable customers to integrate real time voice/video communications and collaboration capabilities such as co-browse, file share and annotation features natively into iOS, Android and industry leading Browsers. The software platform includes Developer Software Kit, a Media Broker for firewall traversal and video transcoding, if required, and an Application Server that enables collaboration capabilities…. More Info »Features and CapabilitiesRemote Expert Mobile makes customer interaction with “experts” easy. No longer will your customers have to jump from one channel to another. Remote Expert Mobile harmonizes multiple channels into one connected experience that ultimately leads to improved business outcomes and customer loyalty.Remote Expert Mobile is part of Cisco Collaboration portfolio. It integrates, simply and easily, with our Customer Care and Unified Communications products, incorporating capabilities like expert routing, video in queue, video on hold, and Finesse desktop integration. Remote Expert Mobile supports WebRTC capable browsers without the need for additional plugins for video or voice. If you want to add support for Non-WebRTC capable browsers, a plug-in can be used.Key Features:Remote Expert Mobile software platform can be deployed in a virtual machine environment in high availability and resilience configurations. The platform has three main components:iOS, Android and Browser SDK’sEnables Real-time communications and collaboration capabilities from iOS/Android devices and BrowsersContext passing using standard SIP UUIIn-app voice & video communications (OTT WebRTC)Control Opt-In parameters for voice.
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Cisco Remote Expert Mobile
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