Apps Like ProProfs Help Desk & Comparison with Popular Alternatives For Today

ProProfs Help Desk ProProfs Help Desk ticketing software helps agents track customer queries and timely resolve them. Created by ProProfs ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets. Child tickets allow you to collaborate and track internal subtasks.When customers raise issues or make requests, agents can easily track them and get inputs from other agents and teams. Team collaboration, thus, helps to tackle and resolve issues productively. More Info »When you track customer issues, you know who is working on what. Your business can even identify solution delays. You don’t miss on customer tickets when you use filters to sort by labels, priorities, assignees, milestones, and status.The best part about ProProfs Help Desk is its shared inbox feature that puts an end to long cc emails. With ProProfs HelpDesk, your agents can manage all customer-facing inboxes, such as sales@, help@, support@, contact@, and billing@. When an agent has access to customer emails, it becomes easy for them to reassign the message to the right person. Shared inbox makes it possible to gather internal feedback with in-line, internal comments. Agents can also collaborate well with teams. This collaboration leads to faster ticket resolution. Features :1. Canned responses and rule-based automated messages2. Shared inbox3. Ticket prioritization4. Collaborative email5. Issue tracking in one place6. Timely response with child tickets7. Tickets surveys8. Email Integration9. Instant support10. Faster ticket resolution11. Anytime, anywhere access12. Incident management13. No spot solution delays14. Child ticket creation to track internal subtasks15. Issue resolution progress review16. Filters to sort by labels, milestones, assignee, priorities, and status17. Option to add internal comments18. No long cc emails19. Easy to manage permissions, task assignments, and roles20. Workflow rules’ set up around priorities, filters.

Find Top 10
ProProfs Help Desk
Alternatives

# Image App Name Features Platforms Price Website Link
2 Apps Like ProProfs Help Desk & Comparison with Popular Alternatives For Today 1 ((OTRS)) Community Edition Web Mac
Perl
Self-Hosted
Linux
Free Personal Website
3 Apps Like ProProfs Help Desk & Comparison with Popular Alternatives For Today 2 Intercom Web Android
iPhone
Commercial Website
4 Apps Like ProProfs Help Desk & Comparison with Popular Alternatives For Today 3 InvGate Service Desk Web Mac
Windows
Android
iPhone
iPad
Linux
Android Tablet
Commercial Website
5 Apps Like ProProfs Help Desk & Comparison with Popular Alternatives For Today 4 FeedBear Web Commercial Website
6 Apps Like ProProfs Help Desk & Comparison with Popular Alternatives For Today 5 osTicket Web Windows
Self-Hosted
MySQL Community Edition
Linux
PHP
Free Website
7 Apps Like ProProfs Help Desk & Comparison with Popular Alternatives For Today 6 JitBit Helpdesk Web Windows
Android
Android Tablet
iPad
Commercial Website
8 Apps Like ProProfs Help Desk & Comparison with Popular Alternatives For Today 7 Zendesk Web Android
iPhone
Blackberry
iPad
Commercial Website
9 Apps Like ProProfs Help Desk & Comparison with Popular Alternatives For Today 8 UserEcho Web iPhone
iPad
Software as a Service (SaaS)
Commercial Website
10 Apps Like ProProfs Help Desk & Comparison with Popular Alternatives For Today 9 Help Scout Web iPhone
Software as a Service (SaaS)
Commercial Website
11 Apps Like ProProfs Help Desk & Comparison with Popular Alternatives For Today 10 Zammad Linux
Self-Hosted
Free Website
12 Apps Like ProProfs Help Desk & Comparison with Popular Alternatives For Today 11 HelpCrunch Web Android
iPhone
Software as a Service (SaaS)
Commercial Website
13 Apps Like ProProfs Help Desk & Comparison with Popular Alternatives For Today 12 VisionProject Web Free Personal Website
14 Apps Like ProProfs Help Desk & Comparison with Popular Alternatives For Today 13 Get Satisfaction Web Commercial Website
15 Apps Like ProProfs Help Desk & Comparison with Popular Alternatives For Today 14 Chatwoot Self-Hosted Free Website
16 Apps Like ProProfs Help Desk & Comparison with Popular Alternatives For Today 15 Desk.com Web Commercial Website
17 Apps Like ProProfs Help Desk & Comparison with Popular Alternatives For Today 16 OpenSupports Self-Hosted Free Website
18 Apps Like ProProfs Help Desk & Comparison with Popular Alternatives For Today 17 Freshdesk Web
Google Apps
Mac
Chrome OS
Windows
Android
iPhone
iPad
Linux
Android Tablet
Freemium Website
19 Apps Like ProProfs Help Desk & Comparison with Popular Alternatives For Today 18 UseResponse Web Self-Hosted Commercial Website
20 Apps Like ProProfs Help Desk & Comparison with Popular Alternatives For Today 19 UserVoice Web Android
iPhone
Android Tablet
iPad
Commercial Website
21 Apps Like ProProfs Help Desk & Comparison with Popular Alternatives For Today 20 Front Web Mac
Windows
Android
iPhone
iPad
Linux
Android Tablet
Software as a Service (SaaS)
Commercial Website

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