Verax Service Desk automates and streamlines incident management, ensuring timely resolution and… Verax Service Desk automates and streamlines incident management, ensuring timely resolution and SLA compliance.Verax Service Desk helps to:*Control incident resolution workflow from assigning tasks to administrators and resolving incidents, to automating workflows and tracking them through to completion.*Shorten incident resolution time based on experience-based information stored in the knowledgebase. More Info »*Ensure that incidents are resolved in a timely manner via fully configurable escalation and notification procedures.*Monitor and report SLA (Service Level Agreements) compliance.*Integrate service and support processes across multiple departments.
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Verax Service Desk
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