Customer Support Software & Ticketing System Created by Freshworks Inc. Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company’s Facebook page. With Freshdesk there is nothing to download or install, you don’t have to worry about server upgrades/patches and your agents can support customers from anywhere. Popular features include:- Inbuilt Knowledge Base & Self Service Portal – Automations: Ticket routing, scenario automations, smart suggestions- Community Portal with Idea Management & Voting- Multi-product/multi-brand/multi-websitesSupport- Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM, Salesforce, Zoho CRM, Google Contacts, Highrise, Jira- Service Level Agreements- Multi-language & multi-time zone support- Satisfaction Surveys- Leaderboards, quests- mobile-optimized interface…
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Freshdesk
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