Web-based help desk and service management solution providing automated email ticketing, Incident… Created by Richmond Systems Ltd Deliver cost-effective IT support and Service Management using Richmond ServiceDesk: a feature rich, browser-based, full service desk solution incorporating the latest web technologies.- Automate ticket logging via monitored email addresses and respond to users directly within the service desk.- Allow users access to the Customer Service Portal, where they can log new incidents or RFCs, check the status of their existing incidents / RFCs, or help themselves with knowledge articles. More Info »- Manage your Assets through the integrated CMDB: manage contract dates, import your domain users and computers from Active Directory, track equipment loans, and relationships to services.- Track SLAs and report on performance statistics. Save your favourite reporting criteria and have the results delivered direct to your inbox as a PDF or XLS file on a scheduled basis.
Find Top 10
Richmond ServiceDesk
Alternatives
| # | Image | App Name | Features | Platforms | Price | Website Link |
| 1 |  |
Spiceworks Help Desk | Web | Windows Android Android Tablet |
Free | Website |
| 2 |  |
InvGate Service Desk | Web | Mac Windows Android iPhone iPad Linux Android Tablet |
Commercial | Website |
| 3 |  |
((OTRS)) Community Edition | Web | Mac Perl Self-Hosted Linux |
Free Personal | Website |
| 4 |  |
JitBit Helpdesk | Web | Windows Android Android Tablet iPad |
Commercial | Website |
| 5 |  |
iTop | Self-Hosted | Free | Website | |
| 6 |  |
Zendesk | Web | Android iPhone Blackberry iPad |
Commercial | Website |
| 7 |  |
Trengo | Web | Android iPhone |
Commercial | Website |
| 8 |  |
OTRS | Web | Windows Linux |
Commercial | Website |
| 9 |  |
Kayako | Web | Mac Windows Android iPhone Blackberry iPad Linux Windows Phone Android Tablet |
Commercial | Website |
| 10 |  |
Freshdesk |
Web Google Apps |
Mac Chrome OS Windows Android iPhone iPad Linux Android Tablet |
Freemium | Website |