Turn delivery into marketing and customer success ! Shipup is a solution dedicated to enhance e-merchants delivery experienceA customer-centric tracking solution awarded many times:- Deliver 2018 – “Game changer” award- Connected Retail Nightshow 2018 – Best customer support innovation- St*rt me up (Fevad & KPMG’s directory) – Shipup idientifed as one of the most innovative and competitive eComerce solutionShipup offers your customers a unique and customized delivery experience via several features: More Info »Proactive notifications : notify and reassure your clients in real time – Track all your packages in real time (tracking rate > 97%) – Send proactive and customized notifications to your customers during delivery – Foster a new marketing tool: a 70% open rate for your notifications and 30% clickTracking page : engage and retain your customers – Create your own branded tracking page on your website – Use our powerful drag and drop builder – Increase your customer retentionCut down your support – Anticipate incidents during delivery (tickets reduced by half) – Ease your customer support’s lifeFeedbacks : limit your churn – Collect your customers’ feedbacks when they get their packages – Turn possible detractors into ambassadorsTransporters dashboard: enhance your QoS measurement – Centralize all your packages within a unique platform – Ease your reporting using multi-criteria filters – Connected with +50 transportersZendesk & Gorgias integration: level up your call-center’s efficiency – Get notified on Zendesk or Gorgias as soon as an incident occurs – All your customers’ delivery information directly on ZendeskReliable solution – Proven track recordShipup’s main benefits :- Lower customer support contact rate (by half )- Boost customer satisfaction (+7 pts NPS)- Trafic growth (up to +5% )- Fidelity increase, incremental sales (up to +10% )Our clientsBirchbox, Eve mattress, A.P.C, Ssense, Volcom, Cheerz, Chantelle, Feed, …
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