Support Incident Tracker (or SiT! Support Incident Tracker (or SiT!) is a Free Software/Open Source (GPL) web based application which uses PHP and MySQL for tracking technical support calls/emails (also commonly known as a ‘Help Desk’ or ‘Support Ticket System’). Manage contacts, sites, technical support contracts and support incidents in one place. Send emails directly from SiT!, attach files and record every communication in the incident log. SiT is aware of Service Level Agreements and incidents are flagged if they stray outside of them….
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Support Incident Tracker
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2 | ((OTRS)) Community Edition | Web | Mac Perl Self-Hosted Linux |
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4 | Web Help Desk |
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5 | osTicket | Web | Windows Self-Hosted MySQL Community Edition Linux PHP |
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6 | Jixee | Web | Commercial | Website | ||
7 | Vision Helpdesk | Web | Mac Windows Mobile Windows Android Self-Hosted Linux Windows Phone |
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8 | Mioot | Windows | Commercial | Website | ||
9 | SpiraPlan | Web | Commercial | Website | ||
10 | GoToHelpDesk.net | Web | Commercial | Website | ||
11 | JIRA | Web | Self-Hosted | Commercial | Website | |
12 | Easy Redmine |
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13 | zipBoard | Web | Mac Windows Android iPhone Linux iPad Software as a Service (SaaS) |
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14 | TeamClerk | Web | Software as a Service (SaaS) | Commercial | Website | |
15 | Freshdesk |
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16 | TeamSupport.com | Web | Commercial | Website | ||
17 | KiSSFLOW | Web | Android iPhone Software as a Service (SaaS) |
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18 | SprintGround | Web | Commercial | Website | ||
19 | Request Tracker | Web | Perl Linux |
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20 | iKode Helpdesk | Linux Windows |
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21 | Helpspot | Web | Windows Linux |
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22 | DeskPRO | Web | Self-Hosted Software as a Service (SaaS) |
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